Pro license

Your license key unlocks Pro on up to three computers. The Pro License page in the sidebar is where you activate the key, check its status and free a computer you no longer use.

What the license includes

One purchase. The license does not expire.
Use on up to three computers, in any mix of Windows, macOS and Linux.
All 1.x updates are included.
A 14-day refund window. To request a refund, contact support at ffb-bridge.com/feedback.
Future major upgrades may be sold separately.

Pro refreshes its license online. Connect to the internet at least every 45 days. Between refreshes Pro works offline.

Pro 1.0 needs a purchased license. A beta or release-candidate license cannot activate Pro 1.0, and a cached beta license does not unlock it. Pro shows “This stable release requires a purchased Pro license. Activate your purchased license, or use a beta or release-candidate build with beta access.” Buy a license at ffb-bridge.com/pro/buy and activate that key.

Activate

You activate Pro the first time in the window it shows at startup, as described in Install and activate. The Activate section on this page does the same job, for example when you receive a new key.

Copy the key from your email titled “Your FFB-Bridge Pro license key”. It starts with FFBP-.
Paste it into License key.
Click Activate. Pro needs an internet connection for this step.

When the key is accepted, the status changes and the ACTIVE badge appears. Pro clears the key from the field once it is activated.

License details

The bottom of the page lists details about your license and this computer:

Detail	What it shows
Key suffix	The last characters of your license key.
License ID	The end of your license's ID.
Activation ID	The end of the ID for this computer's activation. Each computer you activate gets its own.
Signing key	The name of the key that signed your license.
Refresh after	When Pro next checks your license online. For a purchased license, this is about once a week.
Offline grace	The date until which Pro keeps working without an internet connection.

These details let support find your license and this computer without seeing your key. If support asks for them, copy them from this page.

Keep your full license key private. Never post it in a forum, a chat or a public report. Anyone who has the key can use it to activate Pro.

Refresh

Pro checks your license online by itself when it starts and whenever the Refresh after time passes. Refresh runs the same check immediately. Use it:

after a stretch offline, to renew the Offline grace date before it runs out
when the status reads Online refresh required or Online check required
after support tells you they changed something on your license

Working offline

Once Pro is activated, it keeps a signed copy of your license on the computer, so you can fly without an internet connection. It keeps working until the Offline grace date shown on the page. That date is 45 days after the last successful check.

If the date passes before Pro can check in, Pro turns off its forces, gives your base back its own centering and shows the activation window. Your profiles and recordings stay on the computer. Connect to the internet and click Refresh in the activation window.

Deactivate and move to another computer

A license allows three active computers. If you activate a fourth, Pro says the license has reached its active device limit. To free a computer:

On the computer you no longer want to use, open Pro License and click Deactivate. Pro locks on that computer.
On the other computer, install Pro and activate it with the same key.

Click Deactivate also before you reinstall Windows, and before you uninstall Pro and remove its data. Otherwise your next activation counts as another computer. Deactivating does not delete your profiles or recordings. To take profiles with you, use Profile Recovery or copy the profile files.

If the old computer is gone or does not start, free its activation with the recovery email described below.

Recover a lost key

Use recovery when you lost the license email, or when you need to free the activation of a computer you can no longer use.

In the Recover section, enter your address in Purchase email. Use the address you bought Pro with. In the activation window, click Lost your key or need help activating? to reach the same field.
Click Send recovery. Pro shows “If that email has a Pro license, a recovery link will arrive shortly.”
Open the link in the recovery email within 30 minutes. It opens a page on ffb-bridge.com that shows your license and the computers it is activated on.
Choose what you need:
- Reset this device frees the activation of a computer you can no longer reach.
- I lost this key emails you a new key, with the subject “Your new FFB-Bridge Pro license key”. The old key stops working for new activations. Computers that are already activated keep working.

Report a license problem

Use Report issue for a license problem you cannot solve here. In the activation window, click Lost your key or need help activating? and the button appears next to Send recovery.

Click Report issue. The Report an Issue window opens with the subject “License Issue” filled in.
In Description (optional), write what happened and the message Pro showed.
If Pro is not activated, enter your email address in Purchase email. Support uses it to reply.
Click Send report.

The report includes your license status, the app version and Pro's logs. It carries only the key suffix. When the report is sent, Pro shows a reference. Keep it if you write to support.

Problems

Problem	What to do
“License key is not valid.”	Copy the whole key from the email, including `FFBP-` at the start. If you used I lost this key, use the newest key.
“This stable release requires a purchased Pro license.”	The key is a beta or release-candidate license. Buy a license and activate that key.
“This license has reached its active device limit.”	Your key is active on three computers. Click Deactivate on one you no longer use, or use Reset this device from the recovery email.
Pro cannot reach the license server.	Check your internet connection and any firewall that blocks Pro. An activated Pro keeps working until the Offline grace date.
The status reads Online refresh required.	The offline grace date has passed. Connect to the internet and click Refresh.
The status reads Online check required.	Your computer's clock moved backwards. Correct the date and time, then click Refresh.
“This license is no longer active.”	The license was deactivated on this computer. Click Refresh. If your license should be active, click Report issue.
The recovery email does not arrive.	Check your spam folder and make sure you used the address you bought Pro with. A recovery link expires after 30 minutes. If yours has expired, send a new one.